Shipping policy
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.
During high-volume periods, processing times may be slightly delayed.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- United States: 3–7 business days
- Canada: 7–14 business days
- International: 10–21 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather, or holidays.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to incorrect addresses provided at checkout.
If you notice an error, contact us as soon as possible at botanicgloworganics@botanicglowcastoroil.com.
Lost or Stolen Packages
BotanicGlow Organics is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier. If you experience an issue, please contact the carrier directly.
International Shipping & Customs
International customers may be responsible for customs duties, taxes, or import fees required by their country. These charges are not included in the product or shipping cost.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product so we can assist you.
Contact Us
For shipping questions or concerns, please contact us at:
botanicgloworganics@botanicglowcastoroil.com